Apps

Mobile device does not see the MobileConnect/CinemaConnect WiFi (Standalone Mode)

Make sure that the AP is connected to the LAN1 port of the ConnectStation.

Make sure that the ConnectStation is powered on by checking that the two status LEDs on the front light up green.

Make sure that the AP is powered on by checking if the PWR light is green.

Make sure that the AP 2.4G and 5G lights are either amber or green.

Make sure you are looking for the correct SSID (default: MobileConnect or CinemaConnect).

MobileConnect/CinemaConnect WiFi is visible but mobile device does not connect

Make sure that the AP is connected to the LAN1 port of the ConnectStation.

Make sure that the ConnectStation is powered on by checking that the two status LEDs on the front light up green.

Restart the whole system by switching off and on again.

Mobile device is frequently disconnecting from MobileConnect/CinemaConnectWiFi

Make sure that the AP is using a fixed channel or you allowed enough time for the Ruckus AP to select a channel.

(Note: the Ruckus AP frequently changes the channel in order to select the optimal one. This can take up to 1-2 hours after boot.)

Enable “Use network as it is” on the mobile device if the mobile device runs on Android 7 and your network does not provide internet access (Standalone Mode).

Provide internet access for better connectivity if the system is running in Integrated Mode (see "General network requirements" in "Requirements/Recommendations towards your network (Integrated Mode)").

MobileConnect/CinemaConnect App shows no channels to select

Make sure that the mobile device is still connected to the MobileConnect WiFi/CinemaConnect WiFi.

Make sure that the channels are activated in the admin interface.

MobileConnect/CinemaConnect app shows “No connection”

Make sure that the mobile device is connected to the correct MobileConnect/CinemaConnect WiFi.

In Integrated Mode, if your system is configured with multicast discovery, make sure that the whole network is configured for multicast.

In Integrated Mode, if your system is configured with DNS-SD, make sure that the DNS configuration is correct.

MobileConnect/CinemaConnect app shows “Client limit has been reached”

• The MobileConnect/CinemaConnect app channel list is greyed out and shows the following notification, when trying to select a channel.

• The Admin interface shows the following notification.

Consider increasing the client limit and your WiFi infrastructure in order to support more clients.